Definition of SMS: A documented process for managing risks that integrates operations and technical systems with the management of financial and human resources to ensure aviation safety or the safety of the public.

Cougar Helicopters is committed to the personal safety, health and well-being of all employees, travelling passengers and personnel working in/around Cougar Helicopter facilities. The philosophy behind our safety culture includes the participation of everyone, every day, in every job and task. We Believe a Zero – accident/incident environment is achievable through good management in combination with active employee involvement.

CHI has developed and implemented a Safety Management System (SMS) which exceeds Canadian aviation regulatory requirements and global SMS standards. The CHI SMS is documented in the company SMS - Compliance and Procedures Manual, accessed via the Cougar website.

The CHI SMS Manual is adapted from various existing industry best practices and aviation SMS standards to provide a roadmap and a referenceable document to support a safe and efficient work environment.

In 2015, using a Management of Change (MOC) process, the SMS program was reviewed and significantly updated and re-aligned to support the CHI operating mantra:

“Write Down What You Do and Do What You Wrote Down.”

Why SMS?

In order to provide absolute safety to our employees, customers and contractors, an effective system is required to mitigate inherent risks in all phases of our operations. Our SMS system ensures that the aircraft are airworthy and operated safely. Also, all employees are provided a safe working environment where they can complete their tasks in a responsible, competent and professional manner.

The application of the SMS is the roadmap used to manage overall safety at CHI. While all the necessary sections have been defined and are being applied, continuous improvement ensures that the SMS is regularly updated to reflect required changes and lessons learned. The CHI SMS Manual defines and enables the principles, policies and practices that collectively support the safety of operations across both CHI operating bases and all departments. It facilitates the proactive identification of hazards, sets safety rules and guidelines to be followed and maximizes the development of a proactive safety culture, as well as promotes a safer place to work.

Key Components of SMS

  • Responsibility and Accountability
  • Just Culture
  • Safety Action Planning
  • Hazard and Risk Management
  • Management of Change
  • Communication and Training
  • Document Control
  • Effective Event Reporting
  • Safety Assurance Program
  • Emergency Response
  • Investigation and Prevention
  • Safety Performance Monitoring
  • Proactive Improvement
  • Sharing of Industry Best Practices
  • Safety Promotion
  • Annual Safety Case
Cougar Helicopters Inc.    |   A VIH Aviation Group Company    |